FAQ

1. Shipping, Delivery and Refund

Processing of shipments

Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. When experiencing high volume of orders, shipments may be delayed by a few days. If there’s a significant delay in shipment of your order, we will contact you via email.

Shipment confirmation and tracking number

You'll receive a  shipment confirmation email containing your tracking number(s) once your order has been shipped out. Please allow 24-48hrs for your tracking number to become active.  

Customs, Duties and Taxes

HAUS OF AREEJ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Local Pickup

The customer will be contacted to schedule pick up date, time and location.

Local Delivery

Local delivery are schedule every Tuesday for local residents in the Greater Toronto Area within the radius. 

Refund and Return Policy

HAUS OF AREEJ is not accepting any returns or refunds. Every purchase is a final sale. 

 

2. How to burn the Bakhoor Blends.

Burn the incense using Coal.

  1. Place the charcoal disk inside the incense burner.
  2. Light the coal using a lighter/matchstick until you notice sparks throughout the coal.
  3. Once you observe grey ash come over the coal, its ready for you to place the Bakhoor Blend on top of the coal.
  4. Enjoy the unique rich aroma, allowing the atmosphere to be filled with luxury and elegance.

Once you’re done with the process of burning the Bakhoor keep out of reach, once completely cooled dispose of the coal.

Burning the incense using an Electric burner.

  1. Tear a piece of aluminum foil and place on the electric incense burner.
  2. Place a few piece of the Bakhoor Blend on the aluminum foil.
  3. Plug in the electric burning and wait for the incense to melt.
  4. Enjoy the unique rich aroma, allowing the atmosphere to be filled with luxury and elegance.

Burn the incense using a Stovetop.

  1. Tear a small piece of aluminum foil and place on the stovetop plate.
  2. Place a few piece of the Bakhoor Blend on the aluminum foil.
  3. Put the stovetop settings on the lowest setting (2 or 3).
  4. Enjoy the unique rich aroma, allowing the atmosphere to be filled with luxury and elegance.

 Contact information

Phone Number: +1 (647) 809-5173

Email address: hausofareej@gmail.com